Service 02

Automated Reputation & Trust

Automated Review &
Reputation Management

Most businesses ask for reviews and hope for the best. We build a smarter system — every client rates their experience first. Happy clients go straight to Google. Unhappy ones go to you privately. Your rating grows. Your reputation stays protected. Delivered via SMS, email, or QR code at point of service.

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How It Works

From completed job to
5-star review — automatically.

Here's exactly what happens after every client interaction — with your reputation system running quietly in the background.

✅

Job or appointment completed

The system detects a completed interaction — automatically triggered by your CRM or booking tool.

Automated

⏱️

Satisfaction check sent

A short, friendly message checks in with the client at the right time — not too soon, not too late.

Automated

🔀

Client rates their experience (1–5 stars)

The link opens a simple star rating page. 4–5 stars redirects straight to Google. 1–3 stars opens a private feedback form — kept off Google entirely.

Gated review

⭐

Review requested with one tap

Happy clients get a direct link to your Google review page — frictionless, one tap, done.

Review captured

🔄

Follow-up if no response

Didn't respond? A gentle follow-up sequence runs automatically — without you having to remember.

Automated

📈

Rating grows consistently

Every client, every time — your review count and rating climb steadily without any manual effort.

Always on

Running — 0 manual tasks required

What's Included

Everything in the system.

Every reputation management system we build includes these components — configured for your business, integrated with your existing tools.

⏱️

Perfectly timed follow-up

The system sends review requests at the optimal moment after each job — not immediately, not too late. Timing is calibrated to maximise response rates for your specific service type.

🔀

Gated review system

Clients click a link and choose 1–5 stars. 4 or 5 stars redirects directly to your Google review page. 1–3 stars opens a private feedback form that comes straight to you — never published, never damaging your rating.

📲

SMS, email, or QR code delivery

Review requests are delivered however suits your business — automated SMS or email after each job, or a printed QR code at the point of service for face-to-face businesses. One tap or one scan, and the client is in the flow.

🔄

Automated follow-up sequences

If a client doesn't respond to the first request, a follow-up sequence runs automatically. Multiple touchpoints without you lifting a finger — and without ever feeling pushy.

📊

Review performance dashboard

See your review request rates, conversion rates, and rating trend in one place. Know exactly how your reputation is growing and where the system is performing best.

🔗

CRM & booking tool integration

Triggers automatically from your existing CRM or booking system — no manual inputs, no new platforms to manage. Works with GHL, ServiceM8, Calendly, and most major tools.

The numbers don't
lie.

What consistent review automation actually does for Australian service businesses.

of customers will leave a review when asked directly

of consumers read online reviews before choosing a service business

more reviews generated with automated requests vs manual follow-up

Common Questions

What business owners ask.

Questions specific to automated reputation management.

How does the gated review system work?+

Every client receives a link — via SMS, email, or QR code — that takes them to a simple star rating page. If they choose 4 or 5 stars, they're redirected straight to your Google review page to leave a public review. If they choose 1–3 stars, they're taken to a private feedback form instead. That feedback comes directly to you — it never reaches Google.

What happens with negative feedback?+

1–3 star responses are routed to a private feedback form. You receive the details directly so you can follow up and resolve the issue. This protects your public rating while giving you valuable insight into where the experience fell short — and a chance to turn an unhappy client around.

Can I use QR codes instead of sending links?+

Yes — QR codes work perfectly for face-to-face businesses like trades, clinics, or retail. We generate a QR code that links directly into your gated review flow. Print it on an invoice, display it at reception, or hand it on a card at the end of a job. One scan puts the client straight into the rating page.

Does this integrate with my existing CRM or booking system?+

Yes. We integrate with most CRM and booking platforms used by Australian service businesses. The review request triggers automatically when a job or appointment is marked complete. If you don't have a CRM, that's not a problem — we can set up a simple trigger process that works without one.

Will clients know the request is automated?+

Not unless you tell them. Every message is written in your brand voice — personalised, warm, and natural. The experience feels like a team member following up personally. The only difference is it happens every time, for every client, without anyone having to remember.

Ready to build your reputation on autopilot?